Contact us by telephone

Are you calling on behalf of a company or (government) organisation? By choosing the applicable option below, you will be connected to a customer service representative who will be able to help you further.

To speak to an English speaking member of staff, press 8.

Choose:

1. for businesses
2. for government organisations (the same dropdown menu as below)
3. for individuals (you will be diverted to the drop down menu for individuals - see below)

Choose (1) - 0:  the EED audit obligation act.

• (1) - 0 - 2: for the EED audit obligation act.

Choose (1) - 1: for animal regulations.

• (1) - 1 - 2: for all questions about animals.

Choose (1) - 2: for sustainable businesses.

• (1) - 2 - 1: for questions about a current application.
• (1) - 2 - 2: for more information or starting an application.
  • (1) - 2 - 2 - 1: for climate and energy questions, such as generating and saving energy, transport, waste management and recycling.
  • (1) - 2 - 2 - 2: for urban development such as real estate and laws and regulations.

Choose (1) - 3: for innovative entrepreneurship.

• (1) - 3 - 1: for questions about a pending case or status of an application.
• (1) - 3 - 2: for more information or starting an application
  • (1) - 3 - 2 - 1: for innovation, research and education.
  • (1) - 3 - 2 - 2: for finance and subsidies.
  • (1) - 3 - 2 - 3: for business management.
  • (1) - 3 - 2 - 4: for health, care and wellbeing.

Choose (1) - 4: for international business

• (1) - 4 - 1: for export of goods and services.
• (1) - 4 - 2: for all other questions about international business

The options below are for private individuals or homeowners.  By choosing the applicable option below, you will be connected to a customer service representative who will be able to help you further.

You will also be transferred to this drop-down menu if you rang 088 042 42 42 and chosen for option 3 (particulier).

Choose (3) - 1: for urban development

• (3) - 1 - 1: for the subsidy for investing in renewable energy and energy saving (ISDE).
• (3) - 1 - 2: for the energy certificate for homeowners.
• (3) - 1 - 3: for the subsidy scheme to make rental properties more sustainable (SVOH)

Keuze (3) - 2: for questions about driving electronically

Keuze (3) - 3: for questions about CITES

Keuze (3) - 4: for questions about animals and pets, such as importing a dog.

Are you calling about patents? By choosing the applicable option below, you will be connected to a customer service represenative who will be able to help you further.

Option 1: for general questions about patents or other IP rights.

Option 2: for questions about a current application and recovery.

Option 3: for questions about fees, priority certificates, deeds, PCT submissions or ABCs.

Option 4: for European validation.

Are you a business owner and do you have questions about the  e-invoices, e-herkenning, laws/regulations or Berichtenbox (message inbox)? By choosing the applicable option below, you will be connected to a customer service representative who will be able to help you further.

Choose 1: for e-invoicing (e-factureren).

Choose 2: for compensation e-Herkenning tax administration (belastingdienst).

Choose 3: for business information and Berichtenbox (message inbox)

Do you have questions about Reimbursement Fixed Costs (TVL) or other questions about Covid-19 regulations? By choosing the option below, you will be connected to a customer service represenative who will be able to help you further.

Choose 1: for Reimbursement Fixed Costs (TVL).