Contact us by telephone
Last checked on: 3 September 2025
You can contact us on weekdays from 8:30am to 5:00pm. Telephone lines are usually less busy between 08:30am and noon and between 2:00pm and 5:00pm.
Telephone numbers
The call charges for the telephone numbers below are the same as the cost of a call to a landline.
- For businesses and (government) organisations:
Telephone: 088 042 42 42 - For Individuals or homeowners:
Telephone: 088 042 47 47 - Questions about patents or other IP rights:
Telephone: 088 042 40 02 - Questions about energy cost relief for energy-intensive SMEs (TEK):
Telephone: 088 042 44 60 - Questions about the war in Ukraine and the sanctions against Russia:
Telephone: 088 042 43 40 - Questions about reimbursement eHerkenning:
Telephone: 088 042 44 00 - Questions about the Reimbursement Fixed Costs subsidy (TVL) or other COVID-19 settlement schemes:
Telephone: 088 042 25 00
Calling us from abroad
If you are calling from outside the Netherlands, please use this telephone number for all options: +31 70 379 80 00.
Drop-down menu
Drop-down menu for 088 042 42 42 for businesses and (government) organisations
Drop-down menu for 088 042 42 42 for businesses and (government) organisations
This call will be recorded for quality purposes and kept for 28 days. You will now hear a menu.
To speak to an English speaking member of staff, press 8.
Choose (8) - 1: For CITES and import certificates.
Choose (8) - 2: for international business and export.
Choose (8) - 3: for agricultural businesses.
- (8) - 3 - 1: for agriculture and fisheries.
- (8) - 3 - 2: for animals and nature.
Choose (8) - 4: renewable energy and climate change and urban development.
Choose (8) - 5: innovation, research, health, welness and care.
Drop-down menu for 088 042 40 02 (patents or other IP rights)
Drop-down menu for 088 042 40 02 (patents or other IP rights)
Are you calling about patents? By choosing the applicable option below, you will be connected to a customer service represenative who will be able to help you further.
If you prefer to speak English, press 8
Option 1: for general questions on intellectual property.
Option 2: for pending applications and recovery cases.
Option 3: for fees, priority documents, deeds, PCT submissions or SPCs.
Option 4: for European validation.
Drop-down menu for 088 042 44 00 (compensation eHerkenning)
Drop-down menu for 088 042 44 00 (compensation eHerkenning)
This call will be recorded for quality purposes and kept for 28 days. For questions referring e invoicing, call 088 042 1600 Please hold the line for other questions.
If you prefer to speak English, press 8
Drop-down menu for 0031 70 379 88 99 (TenderNed)
Drop-down menu for 0031 70 379 88 99 (TenderNed)
Welcome to Tenderned the Dutch government online tendering system. Press 1 voor English, press 2 for Dutch.
Option 1: Please hold the line. We will connect you trough to one of our agents.
Drop-down menu for 088 042 16 00 (E-Factureren / E-Invoicing)
Drop-down menu for 088 042 16 00 (E-Factureren / E-Invoicing)
Welkom bij de helpdesk e factureren.
If you prefer to speak English, press 8
Would you like to know when your invoice will be paid? Or do you have questions referring your order number or the OIN number, please contact your client. Hold the line for other questions.
Drop-down menu for 088 042 4300 (CBI)
Drop-down menu for 088 042 4300 (CBI)
Welkom bij CBI, Centrum tot Bevordering van de Import uit ontwikkelingslanden. You have reached CBI, the Centre for the Promotion of Imports from developing countries. Voor kwaliteitsdoeleinden nemen wij uw gesprek op en bewaren het 28 dagen. Your call will be recorded for quality purposes and stored for 28 days. Wij verbinden u nu door met één van onze medewerkers. You are now being connected.
Screen share
If you wish, you can share your screen with one of our customer service representatives. This will only happen at your request and we can only see the screen you see. We do not take over your computer.
Official holidays
The Netherlands Enterprise Agency is closed on the following Dutch national holidays in 2025:
- New Year's Day: Thursday 1 January 2025
- Easter Monday: Monday 21 April 2025
- Libaration Day: Monday 5 May 2025
- Ascension Day: Thursday 29 May 2025
- Pentecost: Monday 9 June 2025
- Christmas Day: Thursday 25 December 2025
- Boxing Day: Friday 26 December 2025
On Good Friday (Friday 18 April 2025) we are open.
