Service menu right

Filing a complaint

Are you dissatisfied with the way the Netherlands Enterprise Agency or any of its staff have treated you? The Netherlands Enterprise Agency tries to ensure its procedures and services run smoothly, but if you have cause for complaint, please tell us, so that we can do something about it. We very much appreciate you taking the trouble to inform us of any complaints, as it gives us an insight into how to improve our services.

The Netherlands Enterprise Agency has developed a procedure to handle your complaints. This procedure is based on Chapter 9 of the General Administrative Law Act. The agency's Legal Affairs department will handle your complaint.